Out of the hundreds of ways that we could have characterized success, we focused on these factors. They are at the center of productivity, and they are present in varying degrees in all employees of the company. The more they occur, the greater the flow-of-work [F-O-W]. Here are the 18 skills.
View a description of all 18 skills here.
Flow Among Departments
[Controlling Assisted Suicide in the Company]
When an assisted suicide is unfolding in the company, do you know? Can you identify its features? And what do you do about it? By assisted suicide we mean employees playing on a fellow employee’s weakness, helping him fail and then standing by as he implodes.
Sometimes assisted suicide is active, in the form of many subtle roadblocks to trip the person. Sometimes it’s passive, standing by when just a little help would have made the difference. This behavior violates a number of our 18 Flow-Of- Work factors. At the broadest level, it is competition turned against the company, rather than focused outward. It’s a domination of personalities within the company’s walls, rather than the desired domination of the marketplace.
The owner of a firm employing over three hundred people was dealing with a worsening situation. One department was adversely affecting the productivity of the other ten. The company was behind schedule on a large job, and although there was no danger of defaulting, this delay might affect new contracts that were being negotiated.
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